1. 题目翻译

当你想与别人讨论令人不快的话题或矛盾的事时，你倾向于选择哪种途径：用邮件和短信，还是用电话和语音留言？请用具体的理由和例子来支持你的回答。

2. 审题关键词

Discuss, upsetting, contradictory, e-mails, text messages, telephone, voice messages

3. 论证分析

选择第二种

正：Instant or text messaging are convenient forms of communication, but it’s hard to discuss difficult topics.

正：E-mail is a useful form of communication, but can be troublesome when discussing difficult topics.

正：Talking on the phone or with voice-messaging is the best way.